Frequently Asked Questions

No, professional installation by our certified technicians will not void your car warranty. We use industry-standard installation methods and connect to your vehicle's electrical system without making any permanent modifications to the engine or critical components.

Our installation process is designed to be completely reversible, and we provide documentation of our work if needed for warranty purposes.

Installation typically takes 1-2 hours depending on your vehicle type and the package you choose. Our process includes:

• GPS device installation and concealment
• Electrical connections and testing
• App setup and user training
• System testing and demonstration

We offer same-day installation and can come to your location for your convenience.

We install the GPS device in a concealed location within your vehicle for security purposes. The exact location depends on your vehicle type but is typically:

• Hidden under the dashboard
• Behind interior panels
• In the engine bay (weatherproof models)

The device is completely invisible and does not interfere with your vehicle's operation or appearance.

Yes! Our GPS tracking system works anywhere in the world as long as you have internet access. You can monitor your vehicle from:

• Any country with internet connection
• Mobile app (iOS and Android)
• Web dashboard on any computer
• SMS commands for basic functions

Many of our customers living abroad use our service to monitor their vehicles in Nigeria.

Our GPS system provides location accuracy within 3-5 meters under normal conditions. Accuracy depends on:

• GPS satellite availability
• Weather conditions
• Urban environment (buildings can affect signal)
• Vehicle location (indoor parking may reduce accuracy)

The system updates location every 10-30 seconds for real-time tracking.

Our system is designed to handle network issues gracefully:

• Data is stored locally on the device when signal is lost
• Information syncs automatically when signal returns
• We use multiple network providers for better coverage
• SMS backup commands work even with poor data signal

You'll receive alerts when the device goes offline and when it comes back online.

It depends on your plan:

• Starter Plan: No monthly fee - one-time payment only
• Pro Plan: ₦10,000 annual renewal for premium features
• Advanced Plan: ₦20,000 annual renewal for full features

There are no hidden monthly charges. The annual renewal covers server costs, app updates, and premium support.

Yes, we offer flexible payment options to make our service accessible:

• Full payment upfront (no additional charges)
• 50% deposit, 50% after installation
• Bank transfer, cash, or POS payment
• Corporate/fleet discounts available

Contact us to discuss payment arrangements that work for your budget.

Our backup battery provides power when the main vehicle battery is disconnected:

• Standard backup: 6-12 hours of operation
• Extended backup: 24-48 hours (Advanced plan)
• Sends low battery alerts before power runs out
• Automatically recharges when vehicle is running

This ensures continued tracking even if thieves try to disconnect the car battery.

Yes, our engine shutdown feature is designed with safety as the top priority:

• Will not activate when vehicle is moving above 10 km/h
• Gradual shutdown prevents sudden stops
• Cannot be activated accidentally
• Emergency override codes available
• Immediate restart capability

The system is designed to prevent accidents while providing effective theft protection.

Our GPS tracking system works with virtually all vehicles:

• Cars (petrol, diesel, hybrid)
• SUVs and trucks
• Motorcycles and scooters
• Commercial vehicles and buses
• Boats and generators

We have specialized installation procedures for different vehicle types to ensure optimal performance.

We provide comprehensive support to ensure you get the most from our service:

• 24/7 WhatsApp Support: +2347088385334
• Phone Support: Emergency and technical assistance
• Remote Troubleshooting: Most issues resolved remotely
• On-site Support: Available when needed
• User Training: Complete app and system training

Our support team is knowledgeable and committed to helping you 24/7.

If you experience any issues with your tracker, contact us immediately:

• WhatsApp: +2347088385334 (fastest response)
• Phone: +2347088385334
• Email: info@twiceclasstracker.com.ng

Our technicians can diagnose most issues remotely and provide immediate solutions. If hardware replacement is needed, we'll arrange that quickly under warranty.